Work
Work
From concept to launch — projects that helped brands grow, scale, and succeed.
BWS Chatbot: Going beyond just FAQs
Designed the BWS chatbot to shift customers to self-service and cut support calls. Within three months it saw 116K sessions and delivered $202K in annualised savings.
BWS Chatbot: Going beyond just FAQs
Designed the BWS chatbot to shift customers to self-service and cut support calls. Within three months it saw 116K sessions and delivered $202K in annualised savings.
pub+: Boosting customer loyalty with activated offers
Activated offers for Pub+ boosted loyalty across 350+ pubs, lifting daily app visits by 31.2% and units sold by 48% in the first campaign.
pub+: Boosting customer loyalty with activated offers
Activated offers for Pub+ boosted loyalty across 350+ pubs, lifting daily app visits by 31.2% and units sold by 48% in the first campaign.
Building self-service CX blueprint for Dan Murphy's Cancel & Refund
Turning a broken post-purchase experience into a prioritised self-service roadmap.
Building self-service CX blueprint for Dan Murphy's Cancel & Refund
Turning a broken post-purchase experience into a prioritised self-service roadmap.
Tracing the Food Journey: A Farm to Table Mobile Experience
A mobile QR-scan experience that turned blockchain traceability into a simple farm-to-table story, showcased at Beef Week 2021.
Tracing the Food Journey: A Farm to Table Mobile Experience
A mobile QR-scan experience that turned blockchain traceability into a simple farm-to-table story, showcased at Beef Week 2021.
Let's make something unforgettable.
Don't be a stranger.
Let's make something unforgettable.
Don't be a stranger.
Let's make something unforgettable.
Don't be a stranger.